Demo store run by the Zetra team
An AI shopping assistant on a Shopify clothing store
Zetra Store is a Shopify store we run to show exactly what Zetra does for a real catalog: jackets, tees, denim and sneakers, real policies and real orders. Here is how it was set up, and every question we tested.
4 steps
to go live, with no code
37 products
searchable from the chat
10 of 10
test questions answered correctly
The setup
- 1
Installed the app
Zetra AI Chat from the Shopify dev dashboard, connected to an agent in one click.
- 2
Added two sources
The live product catalog, and the store's shipping and returns policies.
- 3
Wrote short instructions
Who the assistant is, its tone, and the rule to look products up before answering.
- 4
Switched on the chat bubble
The Zetra chat app embed in the theme editor. No code.
What we asked, and what the agent did
| Shopper asked | Zetra |
|---|---|
| Do you have a green bomber jacket? | Showed one product card: the Forest Green Bomber Jacket, $129, nothing else. |
| What sizes does the bomber jacket come in? | XS, S, L and XL, leaving out M, which is sold out. |
| Is the denim trucker jacket on sale? | Yes: on sale for $110, down from $140, matching the Sale badge on the card. |
| Do you have red sneakers? | Said there are no red sneakers, then offered the two sneakers the store does sell. |
| Where is my order #1001? (with the checkout email) | Showed the order card: #1001, the item, $9.95 and its status. |
| Same order number, wrong email | Refused to share anything about the order. |
| Do you offer free shipping? | Free on orders over $75, otherwise $6, quoted from the store's own shipping policy. |
| Can I exchange a jacket for a different size? | Yes, free within 30 days of delivery, from the store's returns policy. |
| I'd like to talk to a person. | Opened a ticket in the helpdesk inbox and told the shopper the team will follow up. |
| Write me a poem about the ocean. | Politely stayed on topic and offered to help with the store instead. |
What we learned
Precise product matches matter. Shoppers who ask for a green jacket want the green jacket, not every jacket. Zetra now matches whole words and colour options, and when nothing fits every detail it says so honestly before suggesting the closest items.
Policies belong in the knowledge base. Pasting the real shipping and returns policies meant every policy answer quoted the store, word for word, instead of a generic guess.
Privacy is part of the experience. Order details only appear after the order number and the checkout email match, which shoppers expect and store owners need.
Run the same setup on your store
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