Delete your data from Zetra
You can ask us to delete your data at any time, whether you have a Zetra account, connected a Facebook Page, Instagram or WhatsApp number, or simply chatted with an agent built on Zetra. It's free, and we complete it within 30 days.
Three ways to delete your data
Pick whichever fits. They all lead to the same result.
Delete it yourself
For Zetra account holders
- 1Sign in to your Zetra dashboard.
- 2Open the agent, then Contacts to delete a contact or a lead.
- 3To remove an agent with all its sources, conversations and leads, open Settings and choose Delete agent.
Remove Zetra from Facebook
If you connected a Page, Instagram or WhatsApp
- 1On Facebook, open Settings & privacy, then Settings.
- 2Go to Business integrations (or Apps and websites).
- 3Select Zetra, click Remove, and tick the option to delete the data it holds. Facebook then sends us the deletion request.
Ask us to delete it
For anyone, including people who chatted with an agent
- 1Email us from the address you used, or tell us the phone number or account you chatted from.
- 2Say what you want deleted: everything, or a specific conversation.
- 3We confirm by email when it is done.
What gets deleted
Account details
Your name, email address, sign-in details and workspace settings.
Conversations
Chat, email, WhatsApp, Messenger and Instagram messages handled by your agents.
Contacts and leads
Names, emails and phone numbers collected from the people who chatted.
Knowledge sources
Files, website pages, text and Q&A you uploaded to train an agent.
Connected accounts
Access tokens for Facebook Pages, Instagram, WhatsApp, Shopify and other services.
Meta profile data
The Facebook, Instagram or WhatsApp identifier, name and profile details Meta shared with us.
We keep only what the law requires us to keep, such as invoices and payment records, and only for as long as it requires.
How long it takes
- 1
Day 0
Request received
You get a confirmation, and a confirmation code if the request came through Facebook.
- 2
Within 30 days
Data deleted
We remove the data from our live systems and revoke connected tokens.
- 3
About 14 days later
Backups expire
Backups that still hold a copy rotate out. They are only ever restored to recover from a failure.
Chatted with a business that uses Zetra?
That business decides what happens to the conversation, so asking them is the quickest route. You can also email us, and we'll pass your request to them and delete what we hold.
Check a deletion request
If you removed Zetra from Facebook, enter the confirmation code Facebook showed you.
More detail is in our Privacy Policy. Questions? Email [email protected].