For SaaS support teams
Resolve the questions your docs already answer, before they become tickets
Zetra learns your documentation, help center and past answers, replies in seconds with a cited source, and escalates to your helpdesk with full context when it's unsure.
Helpdesk escalation and API access are on Standard and above, with a 7-day free trial. · Hosted in the EU · GDPR-ready
Your AI agent
Online
How do I rotate my API key?
Source: docs › API keys
Why was my invoice higher this month?
Ticket #482 created
Every answer, cited
Replies link to the exact passage they came from, so customers and your team can check them.
Clean hand-offs
When the agent can't help, it opens a ticket in Zendesk, HubSpot, Freshdesk, Help Scout or Zetra's own inbox, with the transcript.
Docs that stay current
Website and help-center sources re-sync automatically, so answers follow your latest release notes.
Live in three steps
Add your knowledge
Crawl your docs site, upload PDFs, connect Notion or Google Docs, or import past tickets.
Connect your tools
Escalate to your helpdesk and let the agent call your API (check a plan, reset a setting) with actions.
Deploy anywhere
Chat bubble in your app, a hosted help page, email support, or the REST API.
What's included
- ✓Website, PDF, Notion, Google Docs and ticket sources
- ✓Cited answers with the source passage
- ✓Custom actions that call your own API
- ✓Escalation to Zendesk, HubSpot, Freshdesk, Help Scout
- ✓Built-in helpdesk inbox with email support
- ✓Signed-in user identity for personalised answers
- ✓Analytics on topics, gaps and unanswered questions
- ✓REST API and webhooks
Hosted in the EU
Application, database and backups in Helsinki, Finland.
GDPR-ready
DPA included for every customer, public subprocessor list.
Isolated by design
Your content is scoped to your workspace and never mixed with another customer's.
Questions
What if the docs don't cover a question?+
The agent says it isn't sure instead of guessing, and offers to hand over to your team. Unanswered questions show up in analytics so you can fill the gap.
Can it take actions, not just answer?+
Yes. Actions call your own API endpoints with the parameters the agent collects, and can require human approval before running.
Which AI models does it use?+
You choose per agent, from OpenAI, Anthropic and Google models, used through their business APIs, which do not train on your data by default.
Build your Zetra agent today
Train it on your own content and test it before your customers ever see it.
Start free