Terms of Service

These Terms of Service ("Terms") govern your access to and use of Zetra (the "Service"), operated by Zetra. By creating an account or using the Service, you agree to these Terms. If you're accepting on behalf of an organization, you're confirming you have authority to bind that organization.

1. The Service

Zetra lets you build AI agents trained on content you provide (documents, websites, text snippets, and connected third-party tools), and deploy those agents across channels such as a chat widget, a hosted help page, and WhatsApp. Agent responses are generated by third-party AI models based on the content you've added — see our Subprocessors page for which providers are involved.

2. Accounts

• You must provide accurate information when creating an account and keep your login credentials confidential.
• You're responsible for all activity that happens under your account and workspace.
• You must be legally able to enter into a binding contract to use the Service.

3. Your content

You retain ownership of the content you upload or connect to your agents ("Your Content"). You grant us a license to host, process, and transmit Your Content solely to operate the Service on your behalf — including sending relevant excerpts to the AI model provider you've selected in order to generate responses. We don't use Your Content to train models we operate ourselves, and we don't sell it.

You're responsible for having the rights to upload the content you add, and for making sure it doesn't violate our Acceptable Use Policy or applicable law.

4. AI-generated responses

Agent responses are generated by AI models and are grounded in the content you've provided where possible, with source citations shown when a response is based on your content. AI-generated responses can still be incorrect or incomplete. You're responsible for reviewing how your agent is configured and how it's deployed to your own customers.

5. Fees and billing

Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except where required by law.

• Renewal and cancellation. Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from the Plans page; your plan stays active until the end of the period you have already paid for and then moves to the Free plan. We don't give refunds or credits for partial periods.
• Plan changes. Upgrades take effect immediately and the price difference for the rest of the current period is prorated. Downgrades take effect at the end of the current period.
• Free trials. If a plan includes a free trial, you won't be charged until the trial ends, and you can cancel before then at no cost.
• Failed payments. If a payment fails, we'll notify you and retry. If it is still outstanding 14 days after the due date, we may move the workspace to the Free plan until payment is made.
• Marketplace billing. If you subscribe through a third-party marketplace (for example, the Shopify App Store) or pay with PayPal, that provider bills you and its own billing and refund terms also apply.
• Taxes. Prices exclude taxes unless stated. You're responsible for any taxes that apply to your purchase, other than taxes on our income.

6. Suspension and termination

We may suspend or terminate access to the Service for a breach of these Terms or the Acceptable Use Policy, including on notice where practical. You may stop using the Service and delete your agents and content at any time from your account settings, or by contacting us — see Security & Trust for how deletion actually works today.

7. Disclaimers and limitation of liability

The Service is provided "as is." To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages. Each party's total liability arising out of or relating to these Terms or the Service is limited to the fees you paid to Zetra for the Service in the 12 months before the event giving rise to the claim (or USD 100 if you have paid nothing).

These limits don't apply to your payment obligations, to either party's liability for breaching the other's intellectual property rights, to your breach of the Acceptable Use Policy, or to any liability that cannot be limited or excluded under applicable law.

8. Governing law and disputes

These Terms are governed by the laws of the Republic of Kenya, without regard to its conflict-of-laws rules. The parties will first try in good faith to resolve any dispute by contacting each other at the addresses in section 10. If a dispute isn't resolved within 30 days, it will be decided exclusively by the courts of Nairobi, Kenya, and both parties submit to their jurisdiction. Nothing in this section limits rights you have as a consumer under the mandatory laws of the country where you live.

9. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll update the "Last updated" date above and, where required, notify you. Continued use of the Service after a change takes effect means you accept the updated Terms.

10. Contact

Questions about these Terms can be sent to [email protected] or via our contact page.