WordPress

Add your Zetra agent to a WordPress site with the Zetra Chat plugin, with no code to paste.

Overview

On WordPress you don't need to paste any code. Download the Zetra Chat plugin from your dashboard; it comes with your agent already set up. Install it, and the chat bubble appears on every page of your site.

What you can do

Put your agent in front of every visitor to your WordPress site, with no theme code to edit.

Before you start

A Zetra account with an agent. If you haven't built one yet, create a free account and follow the Quick start.
A WordPress site where you can install plugins, and access to its admin dashboard.

How to add your agent

Download the Zetra Chat plugin
1. Go to your Zetra dashboard and open the agent you want on your site.
2. Click Channels, then Setup on the WordPress card.
3. Click Download plugin. You get a file called zetra-chat.zip, with this agent already filled in.
Upload and activate it in WordPress
Sign in to your WordPress admin (usually yourdomain.com/wp-admin). Go to Plugins → Add New Plugin → Upload Plugin, choose zetra-chat.zip, click Install Now, then Activate.
Check the plugin settings (optional)
Under Settings → Zetra Chat you can switch the chat off without uninstalling, or show a different agent: paste its Agent ID, which you'll find in Zetra under Settings → General in the Agent details card. Click Save Changes.

Check it works

Visit your site. The chat bubble appears in the corner of every page and answers your questions.

Without the plugin

If you'd rather not install a plugin, copy the Website widget code (Channels → Chat bubble) and paste it into your theme's footer, just before </body>. Most themes have a "footer scripts" box; otherwise a plugin such as WPCode can add it.

Troubleshooting

The upload fails with “The link you followed has expired”

Possible cause: your host limits the size of uploads.

Solution: The plugin is only a few kilobytes, so this is rare. Unzip it and upload the zetra-chat folder to wp-content/plugins over FTP, then activate it under Plugins.

The bubble doesn't appear after activating

Possible cause: a caching plugin is still serving the old pages.

Solution: Clear your cache (WP Rocket, W3 Total Cache, LiteSpeed and similar), then reload the site in a private window. Also check that the plugin is switched on under Settings → Zetra Chat.

The chat doesn't appear

Possible cause: the code was pasted into the wrong place, the page wasn't republished, or your agent is switched off.

Solution: Check that the whole code was pasted (it starts with <script or <iframe), publish the site again, and open it in a private window. In Zetra, open Channels → Chat bubble and make sure Visibility is on. If you listed allowed domains under Settings → Security, your site's exact address (with https:// and www if you use it) must be on the list.

Make it look like your brand

The chat's look and wording come from your Zetra dashboard, not the site builder. Open your agent, click Playground, then the Display tab to change the theme, colours, bubble icon and position, welcome message and suggested questions. Changes show up on your site straight away, with no need to paste the code again.

Next steps

Customize the chat →Match the widget to your brand colours, position and wording.Channels →Every other place your agent can talk to customers.

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